FAQ


Our phone cases
Are all phone cases eco-friendly?

Yes! We proudly showcase only phone cases that are made of eco-conscious, innovative, non-toxic materials. The vendors we cooperate with genuinely care about environment. And we do our best to provide comprehensive information about each product, including materials and their origins, unique features and story behind it.

What do those colorful icons mean?

We have a big portfolio of products so we wanted to help you navigate. We use icons to emphasize best features of each product and explain how they help our planet. Please refer to our Glossary for eco-friendly phone cases to learn more.

How do I recycle my phone case?

Certain phone cases are eligible for circular recycling program. Compostable phone cases are safe to be back-yard composted. Biodegradable phone cases may require special environment to be recycled.

Please contact us at support@phonecases.green and we'll provide you with further instructions depending on the phone case you have.

How to choose
I'm not sure about my phone type

We can totally relate so we've prepared some instructions for you.

iPhones

If you have an iPhone please follow the official information from Apple:

1. Identify your model number: https://support.apple.com/en-gb/HT208200
2. Match the model number to model name: https://support.apple.com/en-euro/HT201296

Samsung

If you have a Samsung phone please follow the guide by Samsung: https://www.samsung.com/sg/support/mobile-devices/how-to-find-the-imei-model-number-and-serial-number-for-samsung-galaxy-device/

Huawei

Please use official guide by Huawei: https://consumer.huawei.com/en/support/find-model/

Still unsure?

Just drop us a line at support@phonecases.green

I want to see cases for my phone only

There are multiple options to select only cases suitable for a specific phone.

1. Use Search. Typing something like "samsung galaxy" will work perfectly and show you only the cases that fit.

2. Use By phone menu and just choose your phone from the list.

I want to look around and discover

We do our best to make our online store a place where discovering new products is easy and fun. There are three main ways to browse our eco-friendly portfolio.

1. BY PHONE You know which phone you're looking a case for and just want to see all available phone cases. 

2. BY FEATURE You are interested in some specific categories, such as wooden or solid colored phone cases.

3. BY BRAND You want to learn stories of each brand and explore their collections.

In addition to that you can use our eco badges to browse by features such as biodegradable, recyclable etc.

Order
What payment methods do you offer?

We offer the following payment methods: VISA, Mastercard, Maestro, Klarna, Apple Pay, G Pay, PayPal, iDEAL, Bancontact.

Can I change or cancel my order?

It's possible until it's processed but we strive to do it as quick as we can. Please contact us as soon as possible at support@phonecases.green and we'll see what we can do. Normally there's a chance that we can help you if you contact us within an hour but please note that we cannot guarantee that we'll be able to cancel/modify your order by any means. 

Shipping
Which countries do you deliver to?

We ship within Europe, with some limitations for certain products. Please refer to our shipping policy for further info.

What are your shipping rates?

We offer free shipping on all orders.

How long does delivery take?

Delivery time varies depending on the product. Please refer to the Shipping section of the product you wish to purchase for detailed info.

Returns
Phone case I received won't fit. What can I do?

In case you received a case different from what you ordered, please contact us via support@phonecases.green and we'll make sure to exchange it as soon as possible.

In case you realized that your phone is of a different model that you thought, use our standard return procedure or just make a gift to someone :)

How do I make a return?

If something isn't quite right, please contact us for assistance and further instructions at support@phonecases.green. Please note that unapproved returns won't be accepted. You can find more details on the return process here.

How long does it take for me to get a refund?

Once we received your returned phone product it will up to 14 business days for you to receive a refund. For more details please visit our refund policy page here.


Question still not answered?

Tell us more: support@phonecases.green