FAQ
Yes! We proudly showcase only phone cases that are made of eco-conscious, innovative, non-toxic materials. The vendors we cooperate with genuinely care about environment. And we do our best to provide comprehensive information about each product, including materials and their origins, unique features and story behind it.
We have a big portfolio of products so we wanted to help you navigate. We use icons to emphasize best features of each product and explain how they help our planet. Please refer to our Glossary for eco-friendly phone cases to learn more.
Certain phone cases are eligible for circular recycling program. Compostable phone cases are safe to be back-yard composted. Biodegradable phone cases may require special environment to be recycled.
Please contact us at support@phonecases.green and we'll provide you with further instructions depending on the phone case you have.
We can totally relate so we've prepared some instructions for you.
iPhones
If you have an iPhone please follow the official information from Apple:
1. Identify your model number: https://support.apple.com/en-gb/HT208200
2. Match the model number to model name: https://support.apple.com/en-euro/HT201296
Samsung
If you have a Samsung phone please follow the guide by Samsung: https://www.samsung.com/sg/support/mobile-devices/how-to-find-the-imei-model-number-and-serial-number-for-samsung-galaxy-device/
Huawei
Please use official guide by Huawei: https://consumer.huawei.com/en/support/find-model/
Still unsure?
Just drop us a line at support@phonecases.green
There are multiple options to select only cases suitable for a specific phone.
1. Use Search. Typing something like "samsung galaxy" will work perfectly and show you only the cases that fit.
2. Use By phone menu and just choose your phone from the list.
We do our best to make our online store a place where discovering new products is easy and fun. There are three main ways to browse our eco-friendly portfolio.
1. BY PHONE You know which phone you're looking a case for and just want to see all available phone cases.
2. BY FEATURE You are interested in some specific categories, such as wooden or solid colored phone cases.
3. BY BRAND You want to learn stories of each brand and explore their collections.
In addition to that you can use our eco badges to browse by features such as biodegradable, recyclable etc.
We offer the following payment methods: VISA, Mastercard, Maestro, Klarna, Apple Pay, G Pay, PayPal, iDEAL, Bancontact.
It's possible until it's processed but we strive to do it as quick as we can. Please contact us as soon as possible at support@phonecases.green and we'll see what we can do. Normally there's a chance that we can help you if you contact us within an hour but please note that we cannot guarantee that we'll be able to cancel/modify your order by any means.
We ship within Europe, with some limitations for certain products. Please refer to our shipping policy for further info.
We offer free shipping on all orders.
Delivery time varies depending on the product. Please refer to the Shipping section of the product you wish to purchase for detailed info.
In case you received a case different from what you ordered, please contact us via support@phonecases.green and we'll make sure to exchange it as soon as possible.
In case you realized that your phone is of a different model that you thought, use our standard return procedure or just make a gift to someone :)
If something isn't quite right, please contact us for assistance and further instructions at support@phonecases.green. Please note that unapproved returns won't be accepted. You can find more details on the return process here.
Once we received your returned phone product it will up to 14 business days for you to receive a refund. For more details please visit our refund policy page here.
Tell us more: support@phonecases.green